Hotel Front Desk Receptionist
Job Summary
The Hotel Front Desk Receptionist is responsible for providing excellent customer service, handling guest check-ins and check-outs, and managing room reservations. The role involves processing payments and maintaining accurate billing records while addressing guest inquiries and complaints. The ideal candidate will ensure a positive guest experience through professional communication and administrative support.
Responsibilities
- Manage guest check-in and check-out
- Handle reservations and inquiries
- Process payments and billing
- Resolve guest complaints
Required Skills
- Hospitality background
- Communication skills (English, BM)
- Microsoft Office proficiency
- Customer service orientation
Job Details
Responsibilities:
- Welcome guests and provide excellent customer service.
- Handle guest check-in and check-out efficiently.
- Manage room reservations, cancellations, and booking enquiries.
- Answer phone calls, emails, and reservation enquiries.
- Process payments, issue receipts, and maintain accurate billing records.
- Respond to guest requests and resolve complaints professionally.
- Maintain accurate guest records using the hotel management system.
- Provide accurate information about hotel facilities and services.
Requirements:
- Minimum SPM, Certificate, Diploma, or Degree in Hospitality, Tourism, or a related field.
- Fresh graduates are encouraged to apply.
- Excellent communication skills in English and Bahasa Malaysia.
- Knowledge of Mandarin is an added advantage.
- Willing to work shifts, weekends, and public holidays.
- Basic computer skills (Microsoft Office).
- Friendly, positive, and customer-focused personality.