IT Operations Manager
Job Summary
We are looking for a proactive and experienced IT Operations Manager to lead our IT infrastructure and service operations within the copier and office automation industry. This role is responsible for ensuring the smooth integration between hardware and software solutions while managing internal IT systems. You will lead a technical team and support field service operations to ensure reliable connectivity and infrastructure performance.
Responsibilities
- Oversee network, server, and cybersecurity operations
- Manage copier/MFP and software integration
- Lead IT technical staff and helpdesk teams
- Develop IT policies and security protocols
- Plan infrastructure upgrades and capacity management
Required Skills
- 5+ years IT infrastructure experience
- Networking and cybersecurity expertise
- Copier/printer network configuration knowledge
- Proficiency in ERP/CRM systems
- Project management and problem-solving skills
Job Details
Job Title: IT Operations Manager
Department: Information Technology
Reports To: Head of IT
Employment Type: Full-time
Key Responsibilities:
- Oversee daily IT operations including network infrastructure, server management, cybersecurity, backup systems, and user support.
- Manage and support the deployment and integration of copier/MFP devices with enterprise software solutions such as document management systems, print servers, and cloud platforms.
- Work closely with the technical service and sales teams to provide IT-related support for device installations, software configurations, and network setups at customer sites.
- Lead a team of IT staff, including helpdesk, network engineers, and system admins, ensuring efficient operations and continuous improvement.
- Develop and enforce IT policies, security protocols, and SOPs that align with business goals and compliance requirements.
- Maintain and manage remote monitoring tools, print management software (e.g., PaperCut, uniFLOW), and ERP/CRM system integrations.
- Support remote workforce needs including VPNs, collaboration tools, and secure data access.
- Manage software licensing, hardware procurement, and relationships with technology vendors and service providers.
- Plan for IT infrastructure upgrades, capacity management, and business continuity strategies.
- Monitor system performance and provide regular updates to management.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 5 years of IT experience, preferably within the copier, printing solutions, or office automation industry.
- Proven experience in IT infrastructure management, networking, cybersecurity, and systems integration.
- Familiarity with printer/copier network configuration, scan-to-folder/email setup, and remote device monitoring tools.
- Experience supporting field service technicians and understanding customer site network environments.
- Knowledge of ERP/CRM systems commonly used in service-based industries.
- Excellent problem-solving, communication, and project management skills.
Preferred Qualifications:
- Certifications such as ITIL, CompTIA, Microsoft, Cisco (CCNA/CCNP), or relevant vendor certifications.
- Experience with cloud platforms (e.g., Microsoft Azure, Google Workspace).
- Familiarity with MPS (Managed Print Services) environments and related software.