Technical Support Intern
Job Summary
GLOCO Malaysia is offering an IT Internship program for students to gain hands-on experience in a real-world technical environment. The role involves assisting with troubleshooting, technical support, and collaborating with teams to resolve IT issues. Interns will receive mentorship from experienced professionals while developing essential technical and communication skills.
Responsibilities
- Handle and resolve technical support cases
- Assist in troubleshooting and testing
- Track technical problems throughout their lifecycle
- Support daily IT operations and projects
Required Skills
- Computer Science/IT degree background
- Proficiency in Bahasa Malaysia and English
- Analytical and problem-solving skills
- Customer-oriented mindset
Job Details
What You’ll Do:
- Work closely with customers, onsite/offsite technical support teams, and management to ensure smooth and timely handling of support cases.
- Assist in troubleshooting, testing, and resolving technical issues.
- Take ownership of assigned technical problems and help track them throughout their lifecycle.
- Support ongoing IT projects and daily operations.
- Learn industry best practices through hands-on, real-world experience.
Job Type: Internship
Duration: 3 – 6 months
Requirements:
- Currently pursuing or recently completed a Diploma/Advanced Diploma/Bachelor’s Degree in Computer Science, Information Technology, or related fields.
- Able to communicate in Bahasa Malaysia and English.
- Professional, customer-oriented mindset.
- Strong analytical and problem-solving skills.
- A team player who is eager to learn, grow, and contribute.