E-Commerce Executive
Job Summary
We are looking for a digitally savvy and customer-focused individual to support customer engagement, online sales conversion, and daily operations across social media, website, and e-commerce platforms. This role requires managing daily operations on major platforms and ensuring smooth order fulfillment. The candidate must be able to speak, read, and write Mandarin fluently.
Responsibilities
- Manage customer inquiries across social and e-commerce channels.
- Handle daily operations for Shopee, Lazada, and TikTok Shop.
- Optimize AI chatbot interactions and responses.
- Prepare sales and operational reports.
Required Skills
- Fluent in Mandarin, English, and Bahasa Malaysia.
- E-commerce platform management experience.
- Customer service and sales-oriented mindset.
- Proficiency in Microsoft Office and digital tools.
Job Details
Working Location: Batu Caves, Selangor
Working Days: 5.5 Days
Important: Must be able to speak, read, and write Mandarin.
Key Responsibilities:
Customer Engagement & Online Sales
- Respond promptly and professionally to customer enquiries, messages, comments, and live chats across social media, website, and e-commerce platforms.
- Build strong customer relationships by understanding customer needs and recommending suitable products.
- Assist customers throughout their buying journey to improve online sales conversion.
- Handle customer enquiries, complaints, order issues, and after-sales follow-up professionally.
E-Commerce Operations
- Manage daily operations across Shopee, Lazada, TikTok Shop, company website, and other online platforms.
- Coordinate with customers, retailers, warehouse, and internal departments to ensure smooth order fulfilment and customer satisfaction.
- Monitor customer engagement and support customer retention initiatives.
AI Chatbot & Digital Support
- Set up, monitor, and optimise automated chatbot replies and customer interaction flows.
- Assist in training and improving AI chatbot responses to enhance customer experience.
Reporting & Administration
- Prepare and maintain accurate daily, weekly, and monthly sales and operational reports.
- Support ad-hoc operational and administrative duties assigned by management.
Requirements
- Minimum Certificate / Diploma or equivalent qualification.
- Experience in e-commerce, online customer service, social media engagement, livestream support, or online sales support is highly preferred.
- Familiar with Shopee, Lazada, TikTok Shop, website chat systems, and social media messaging platforms.
- Strong communication skills in Mandarin, English, and Bahasa Malaysia (written and verbal).
- Sales-oriented mindset with confidence in interacting and engaging with customers online.
- Comfortable working in a fast-paced digital and e-commerce environment.
- Good multitasking, problem-solving, and coordination skills.
- Positive attitude, proactive, responsible, and able to work independently.
- Familiar with Microsoft Office and online business tools.