Host/Hostess

Responsibilities: - Welcome and greet guests with a warm, friendly, and professional attitude. - Manage table reservations and maintain the seating list. - Escort guests to their tables and ensure a pleasant arrival experience. - Coordinate table assignments with the service team to maximize seating efficiency. - Provide guests with menus and explain promotions or special offers when required. - Handle guest inquiries, waiting lists, and special requests professionally. - Answer incoming phone calls related to reservations and customer enquiries. - Monitor the restaurant entrance and waiting area to ensure it is clean, organized, and welcoming. - Communicate effectively with the kitchen and service team regarding guest flow and seating arrangements. - Assist in resolving guest concerns or direct them to the Restaurant Manager when necessary. - Ensure excellent customer service and create a positive first and last impression for every guest. - Follow company SOPs, hygiene standards, and grooming policies at all times. - Perform other front-of-house duties assigned by the Restaurant Manager. Requirements: - Malaysian citizen. - Minimum SPM or equivalent qualification. - Previous experience as a Hostess, Receptionist, or in the F&B industry is an advantage. - Fresh graduates are encouraged to apply. - Excellent communication skills in Bahasa Malaysia and basic English. - Friendly, confident, and customer-oriented personality. - Well-groomed with a professional appearance. - Strong interpersonal and communication skills. - Able to multitask and work efficiently in a fast-paced environment. - Able to work on shifts, weekends, and public holidays. - Positive attitude, responsible, and willing to learn.