Restaurant Manager
Job Summary
We are seeking a dynamic and hands-on Restaurant Manager to oversee and lead all aspects of daily restaurant operations. The ideal candidate is passionate about hospitality, customer service excellence, and team development. This role requires a strong leader who can motivate staff, drive sales performance, maintain operational standards, and ensure an exceptional dining experience.
Responsibilities
- Lead and motivate restaurant staff
- Drive sales growth and customer engagement
- Ensure efficient daily operations
- Maintain cleanliness and service standards
- Manage customer feedback and service recovery
Required Skills
- 5–8 years restaurant operations experience
- Strong leadership and team management
- Proficiency in POS and MS Office
- Knowledge of food safety and Halal practices
- Stock and inventory management
Job Details
Key Responsibilities:
- Lead, train, coach, and motivate the restaurant team to deliver outstanding customer service.
- Drive sales growth through effective up-selling strategies and customer engagement initiatives.
- Ensure smooth and efficient daily restaurant operations.
- Maintain high standards of cleanliness, service quality, and operational excellence.
- Handle customer feedback, complaints, and service recovery professionally and promptly.
- Monitor staff performance and provide continuous guidance, support, and development.
- Ensure compliance with company policies, SOPs, and health & safety regulations.
- Coordinate with management to achieve operational and business goals.
Benefits:
- Meal provided
- Opportunities for promotion
- Professional development
Requirements:
- 5–8 years of experience in restaurant operations, preferably in a full-service or high-volume restaurant.
- Proven experience managing restaurant operations serving up to 300 customers per day per outlet.
- Strong leadership and team management skills with the ability to lead and motivate a diverse workforce.
- Excellent knowledge of restaurant operations, customer service, food safety, hygiene, and quality standards.
- Demonstrated ability to achieve sales targets while maintaining operational efficiency and cost control.
- Experience in staff scheduling, training, coaching, and performance management.
- Strong problem-solving and decision-making abilities in a fast-paced environment.
- Good understanding of inventory management, stock control, and waste reduction.
- Excellent communication and interpersonal skills.
- Proficient in using POS systems and Microsoft Office applications.
- Willing to work on weekends, public holidays, and rotating shifts.
- Experience managing an Indian or Asian casual dining restaurant is an added advantage.
- Knowledge of Halal food handling, GMP, and food hygiene practices.
- Ability to manage both dine-in, takeaway, catering, and online delivery platforms (GrabFood/Foodpanda).
- Strong focus on customer satisfaction, sales growth, and maintaining service standards.