IT Intern
Job Summary
As an IT Intern, you will support the Information Technology team in maintaining IT infrastructure and providing end-user technical support. You will gain hands-on experience in helpdesk operations, hardware/software troubleshooting, and Microsoft 365 administration. This role is designed for students passionate about technology who are eager to develop practical skills in IT support and infrastructure maintenance.
Responsibilities
- Provide first-level end-user technical support
- Troubleshoot hardware, software, and network issues
- Manage IT asset inventory and hardware configuration
- Maintain IT documentation and support project initiatives
Required Skills
- Currently pursuing IT/CS degree or diploma
- Knowledge of Windows OS and Microsoft 365
- Understanding of networking concepts (IP, WiFi)
- Strong analytical and problem-solving skills
Job Details
Key Responsibilities:
IT Helpdesk & End-User Support
- Provide first-level technical support to employees.
- Troubleshoot hardware, software, printer, POS, and basic network-related issues.
- Assist with user account creation, modification, password resets, and Microsoft 365 administration.
- Monitor and update IT support tickets to ensure timely issue resolution.
Hardware & Asset Management
- Set up and configure laptops, desktops, printers, and peripheral devices.
- Perform PC formatting, operating system installation, and software deployment.
- Maintain accurate IT asset inventory records.
- Conduct workstation inspections, preventive maintenance, and support hardware replacement activities.
Network & Infrastructure Support
- Assist in monitoring network devices, internet connectivity, and WiFi performance.
- Support basic network troubleshooting involving switches, firewalls, and VLANs.
- Assist with backup verification and infrastructure health checks.
- Support server room, UPS, and IT equipment maintenance activities.
Documentation & Continuous Improvement
- Prepare and update IT documentation, SOPs, and user guides.
- Maintain IT operational records and reports.
- Support IT projects and technology improvement initiatives.
- Identify opportunities to improve IT processes and user support workflows.
Requirements
- Diploma or Degree student in Information Technology, Computer Science, Information Systems, or a related field.
- Basic understanding of computer hardware, Windows operating systems, Microsoft 365, and networking concepts (e.g., IP addressing and WiFi connectivity).
- Strong willingness to learn and develop technical skills in IT support, infrastructure, and systems administration.
- Good analytical, problem-solving, and troubleshooting abilities.
- Strong communication, interpersonal, and teamwork skills.
- Able to work independently while collaborating effectively in a team environment.
- Detail-oriented with good organizational and documentation skills.
- Experience assembling, troubleshooting, or maintaining computer hardware is an advantage.
- Interest in IT infrastructure, cybersecurity, or systems administration is preferred.