Admin Executive
Job Summary
The Admin Executive is responsible for managing case submissions, activations, and system documentation to ensure accurate tracking. They provide administrative support to sales, accounting, and finance departments, while maintaining company records and customer communication. The role requires handling diverse office tasks, including purchasing and operational coordination, to support smooth business activities.
Responsibilities
- Manage case submissions and activations
- Maintain CRM, database, and KPI records
- Support accounting, finance, and sales teams
- Handle office administration and purchasing
- Coordinate with internal and external stakeholders
Required Skills
- Fluent in Mandarin/Cantonese, English, BM
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite
- Organizational and multi-tasking skills
- Ability to handle sensitive information
Job Details
Responsibilities:
- Responsible for handling case submissions, activations, and follow-ups in the system, ensuring all cases are tracked closely until successful closure or billing.
- Update customer contracts, database records, KPI records, CRM system, and other internal communication platforms with the latest and accurate information.
- Manage customer contracts and provide timely reminders or alerts to management on important contract dates, renewals, pending actions, deadlines, payments, and case status updates.
- Follow up on submission issues, activation problems, and other related matters by coordinating with the relevant parties and providing suitable solutions.
- Assist the Sales Team in following up with customers to resolve issues, collect/provide necessary documents, coordinate pending matters, and support the completion of customer cases.
- Prepare, manage, maintain, and organize company and customer documentation, filing records, submission documents, correspondence, and other administrative records.
- Provide administrative support to the accounting and finance departments, including assisting with staff attendance records, payroll preparation, statutory contribution follow-ups, payment updates, data entry, and communication with internal and external partners.
- Manage company pantry needs and assist with purchasing matters, including sourcing, comparing prices, and ensuring necessary items are available.
- Assist in general office administration, customer service, CRM updates, KPI tracking, device and payment collection, and coordination to ensure smooth daily business operations.
Requirements:
- Good communication and writing in Mandarin, English, and Bahasa Malaysia. Fluency in Mandarin/Cantonese is required.
- Good attitude, organizational skills, and a high level of professionalism.
- Proven ability to work under pressure and meet tight deadlines.
- Detail-oriented, multi-tasking, flexible, and mature approach with the ability to work unsupervised.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Maintain strict confidentiality and interact professionally with all levels of Management and staff. Ability to deal with sensitive information.