Retail Sales Supervisor
Job Summary
We are seeking a dynamic Sales Supervisor to lead our retail crew at our brand-new flagship experience center. You will oversee daily store operations, drive the team to achieve sales targets, and maintain our signature minimalist retail environment. The role requires bridging the gap between street culture and advanced 3D-printing technology while engaging with a diverse community.
Responsibilities
- Lead, mentor, and motivate the sales team.
- Manage daily store operations and inventory.
- Maintain visual merchandising and store standards.
- Train staff on 3D-printing and product technology.
- Prepare sales and stock performance reports.
Required Skills
- 2-3 years retail experience (1 year in supervisory role).
- Fluent in English, Bahasa Malaysia, and Mandarin.
- Strong passion for fashion-tech and urban culture.
- Ability to work shifts, weekends, and holidays.
Job Details
### Key Responsibilities:
* **Team Leadership:** Supervise, mentor, and motivate the sales crew to achieve individual and store-wide sales targets for our ZERO, ONE, and BEYOND series.
* **Daily Operations:** Oversee daily floor operations, including exclusive product "drop" launches, inventory health, cash handling, and maintaining 2AM’s signature visual merchandising standards (including high-spec lighting and centerpiece installations).
* **Product & Tech Expertise:** Master the narrative behind our 361° lattice technology, additive manufacturing, and architectural silhouettes so you can train the team to articulate these technical advantages to the general public.
* **Customer Excellence:** Deliver an exceptional, educational in-store experience; handle customer inquiries, custom 3D-sizing fits, or feedback professionally.
* **Performance Tracking:** Monitor team performance, manage roster shifts, and prepare weekly/monthly sales and stock allocation reports for the HQ Merchandiser.
### Job Requirements:
* **Education:** Minimum of a Diploma/Advanced Diploma in Business, Retail Management, or a related field (SPM holders with strong relevant retail experience are highly welcome).
* **Experience:** At least 2–3 years of experience in retail sales, with at least 1 year in a supervisory role (experience in premium fashion, avant-garde streetwear, or tech-lifestyle retail is a massive plus).
* **Language Proficiency:** Strictly trilingual. Fluent in written and spoken English, Bahasa Malaysia, and Mandarin (to effectively engage with our diverse local and international community).
* **Brand Passion:** A genuine interest in fashion-tech, futuristic design, and urban culture.
* **Availability:** Willing to work on shifts, weekends, and public holidays.
### Benefits & Remuneration:
* Attractive Basic Salary + High Commission / Sales Incentives
* EPF, SOCSO & EIS statutory contributions
* Annual Leave & Medical Benefits
* Exclusive 2AM Staff Discounts
* Career progression to Retail Ops Assistant Manager / Branch Manager