eCommerce Customer Service Chat
Job Summary
The Customer Experience team member is responsible for managing the entire shopping journey, ensuring customers receive high-quality support through live chat platforms. You will handle pre-sales and after-sales inquiries while maintaining a focus on accuracy, speed, and customer satisfaction. This role involves working in a hybrid environment with shift rotations and a clear path for professional development.
Responsibilities
- Manage live chat inquiries from multiple platforms (Lazada, Shopee, FB, TikTok)
- Provide high-quality pre-sales and after-sales customer service
- Drive sales conversions through effective communication
- Ensure timely and accurate responses to customer needs
Required Skills
- Proficiency in Chinese, English, and Bahasa Malaysia
- Typing speed of 40+ WPM
- Ability to work in shift rotations
- Customer relationship management
- Strong communication and problem-solving skills
Job Details
### Responsibilities:
- Attend to live chat inquiries received from Lazada, Shopee, Facebook, and TikTok.
- Be fast, accurate, and sincere in all customer interactions.
- Make customers happy and encourage them to purchase.
- Convert customers into long-term brand supporters.
### Benefits Package:
- Statutory: EPF, SOCSO, EIS Contribution, Annual Increment, Performance Bonus, Annual Leave, Medical Leave, Compassionate Leave.
- General: Medical Benefit, Optical Benefit, Dental Benefit.
- Special at Dasher: Insurance, Laptop provided, Trip Vacation Voucher, Anniversary Gift, Birthday Gift, Snacks and Refreshment.
- La Familia Benefit: Claimable family meal reimbursements.
- Staff Discount, Festive Gifts, and bonding activities (sports, movie nights, etc.).
### Requirements:
- Fresh graduates are welcomed to apply; training will be provided.
- Good command (both spoken and written) in Chinese, English, and Bahasa Malaysia (Proficiency in Chinese is an added advantage).
- Typing speed of 40 words or above per minute.
- Able to commute to Setia Avenue, Setia Alam (HYBRID position).
- Able to work on shift rotation basis (Day shift: 8am – 5pm; Night shift: 3pm – 12am).
- 5-Working Days per week.