Retail Operations Assistant
Job Summary
The Retail Operations Assistant is responsible for supporting daily administration and business operations to ensure smooth coordination between departments. The role involves managing office documentation, facilitating communication, and handling order processing for various online platforms. Additionally, the assistant will provide professional customer service and maintain organized stock levels and packaging areas.
Responsibilities
- Manage administrative documentation and data entry
- Oversee stock receiving, counting, and arrangement
- Process online orders and coordinate courier logistics
- Provide customer service and maintain office cleanliness
- Facilitate internal departmental coordination
Required Skills
- Proficiency in English, Mandarin, and Cantonese
- Experience with Shopee, Lazada, and WhatsApp
- Strong organizational and multitasking abilities
- Basic computer and social media literacy
- Attention to detail and problem-solving skills
Job Details
JOB RESPONSIBILITIES:
- Handle general administrative tasks including managing office documentation, filing systems, company records, and data entry.
- Update and manage spreadsheets, databases, and filing systems.
- Assist in stock receiving, arrangement, and periodic stock counting.
- Facilitate communication and coordination between departments.
- Liaise with vendors, clients, and courier service providers.
- Manage phone calls, messages, and enquiries from multiple online platforms.
- Support day-to-day business coordination.
- Serve and assist walk-in customers with professional and friendly consultation.
- Maintain the cleanliness and organization of the office and packaging area.
- Pack products according to order lists from platforms like WhatsApp, Shopee, and Lazada.
- Organize and manage packed parcels for courier pick-up.
- Track parcels, monitor delivery status, and ensure timely dispatch and successful delivery.
JOB REQUIREMENTS:
- Fresh graduates are welcomed to apply.
- Proficiency in English, Mandarin, and Cantonese.
- Basic knowledge of PC/laptop usage, social media platforms (Instagram, WhatsApp), and online shopping platforms (Shopee, Lazada).
- Detailed-oriented, responsible, and capable of multitasking.
- Strong organizational and problem-solving skills.
- Proactive attitude and willingness to learn.
- Excellent interpersonal communication skills.
- Ability to work well both in a team and independently.
- Experience in bookkeeping, admin operation, or office coordination is an advantage.
- Experience in the skincare industry or related fields is preferred.
PERSONAL TRAITS:
- Friendly
- Detailed-oriented
- Calm under pressure