Customer Experience Operations Executive
Job Summary
We are looking for a proactive and customer-focused Customer Experience & Operations Executive to join our team. You will play an important role in ensuring smooth daily operations by providing excellent customer support, coordinating orders, and assisting with office administration tasks. This role is ideal for someone who is energetic, organised, and eager to grow in a fast-paced environment.
Responsibilities
- Manage customer enquiries via multiple channels
- Process and coordinate online orders
- Resolve delivery issues and product concerns
- Perform general office administration and data entry
- Support daily operational workflows
Required Skills
- 1–3 years of experience in CS or Admin
- Strong English communication skills
- Proficiency in Microsoft Office
- Organizational and multitasking abilities
- Detail-oriented and proactive attitude
Job Details
Key Responsibilities:
- Handle customer enquiries and feedback across multiple channels, including WhatsApp, email, and social media, with professionalism and care.
- Provide product information, assist customers with order placements, and ensure a smooth purchasing experience.
- Manage online order processing, including coordination with the packaging team and logistics partners to ensure timely fulfilment.
- Follow up and resolve delivery issues, product concerns, returns, and exchanges efficiently.
- Maintain accurate records of customer orders, transactions, and operational documents.
- Perform general office administration tasks, including data entry, filing, documentation, and inventory/office supplies management.
- Coordinate communication between customer service, operations, packaging, and delivery teams.
- Assist in company events, campaigns, and special projects when required.
- Support daily operations to ensure a consistently high level of customer experience.
Requirements:
- Fresh graduates with a Diploma or Degree are welcome to apply.
- 1–3 years of working experience in customer service, administration, or related roles is preferred.
- Strong communication skills with a friendly, positive, and service-oriented attitude.
- Outgoing, energetic, responsible, and willing to learn new skills.
- Able to communicate well in English (Mandarin is an added advantage).
- Good knowledge of Microsoft Office (Word, Excel, etc.) and internet-based tools.
- Good organisational skills with attention to detail and accuracy.
- Able to work independently and manage multiple tasks in a fast-paced environment.
- Must have own transport and be able to commute independently.