Admin Customer Service Intern
Job Summary
The intern will support administrative and customer service operations, including managing Shopee and TikTok Shop chats. The role involves following up with customers to ensure satisfaction and maintaining organized interaction records. Candidates will also assist the team with general administrative tasks.
Responsibilities
- Handle customer inquiries via chat
- Perform after-sales follow-ups
- Support daily administrative tasks
- Maintain interaction records
Required Skills
- Pursuing Business/Admin/Comm degree
- Proficient in English and Bahasa Malaysia
- Microsoft Office skills
- Customer-oriented mindset
Job Details
Job Responsibilities:
- Contact customers for after-sales follow-up to ensure customer satisfaction.
- Respond to customer inquiries, feedback, and complaints through Shopee and TikTok Shop chat.
- Assist in handling daily customer service operations.
- Maintain proper records of customer interactions and follow-up cases.
- Escalate complex issues to the supervisor when necessary.
- Support administrative tasks assigned by the team.
Requirements:
- Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Office Administration, Communication, or related fields.
- Good verbal and written communication skills in Bahasa Malaysia and/or English.
- Friendly, patient, and customer-oriented personality.
- Able to use Microsoft Office (Word, Excel).
- Willing to learn and able to work independently as well as in a team.