Operations Executive

Responsibilities: Operational Management - Assist in managing the day-to-day operations of the indoor waterpark. - Ensure all attractions, facilities, and guest areas are operational, clean, and well-maintained. - Monitor daily opening and closing procedures. - Conduct routine operational inspections to ensure compliance with safety and operational standards. - Coordinate with Maintenance, Housekeeping, Security, and other departments to ensure smooth operations. Guest Experience - Ensure guests receive excellent customer service throughout their visit. - Handle guest enquiries, feedback, complaints, and incident resolutions professionally. - Monitor guest flow and implement crowd management strategies during peak periods. - Ensure all guest-facing areas meet cleanliness and presentation standards. Team Leadership - Supervise, coach, and support frontline operational staff. - Assist with staff scheduling, attendance monitoring, and manpower planning. - Conduct daily briefings and communicate operational updates. - Ensure staff adhere to company policies, grooming standards, and safety procedures. - Identify training needs and provide on-the-job coaching. Safety & Compliance - Ensure compliance with all safety procedures, emergency response protocols, and operational SOPs. - Conduct regular safety audits and inspections. - Assist in emergency response situations and incident investigations. - Ensure all safety equipment is available and operational. - Promote a strong safety culture among staff. Administrative Duties - Prepare daily operational reports and incident reports. - Monitor inventory levels for operational supplies and submit replenishment requests. - Maintain accurate operational records and documentation. - Assist in developing and reviewing operational SOPs. Event & Activity Support - Coordinate operational support for park events, promotions, and special activities. - Ensure adequate staffing and operational readiness during peak seasons and special events. Requirements: - Diploma or Bachelor's Degree in Hospitality Management, Tourism, Recreation, Business Administration, Sports Management, or a related field. - Minimum 2–3 years of operational experience in a theme park, waterpark, indoor attraction, family entertainment centre, hospitality, or related industry. - Experience in supervising frontline staff is an advantage. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Strong problem-solving and decision-making skills. - Good understanding of operational procedures and safety standards. - Ability to work under pressure in a fast-paced environment. - Good organisational and time management skills. - Proficient in Microsoft Office applications. - Willingness to work weekends, public holidays, and rotating shifts.