IT Specialist

Responsibilities: - Provide day-to-day IT support to users across plantation and corporate operations. - Install, configure, maintain, and troubleshoot PCs, laptops, printers, network devices, and other ICT equipment. - Support the administration, monitoring, and maintenance of servers, network infrastructure, and backup systems to ensure minimal downtime. - Perform preventive and corrective maintenance for IT equipment and infrastructure. - Assist users with email accounts, Active Directory accounts, system access requests, and application-related issues. - Monitor and escalate cybersecurity incidents, vulnerabilities, and suspicious activities to the Head of IT. - Ensure compliance with Company IT policies, cybersecurity standards, and other applicable internal policies. - Assist in system implementation, upgrades, migrations, testing, and post-implementation support as assigned. - Maintain accurate records of IT assets, software licenses, equipment movement, and disposal activities. - Maintain and update IT-related documentation, procedures, and inventory records. - Ensure all incidents, service requests, and support activities are properly recorded in the IT helpdesk system. - Monitor recurring IT issues and recommend practical improvements to enhance system reliability and user experience. - Communicate support status, technical issues, and work progress to the Senior IT Manager / Head of IT in a timely manner. - Coordinate with vendors and service providers for maintenance, repairs, and support when required. - Perform any other duties assigned by Management from time to time. Requirements: - Diploma or Degree in Information Technology, Computer Science, or a related field; or equivalent relevant working experience. - Minimum 1-3 years of experience in IT support, infrastructure, network administration, or related IT functions. - Good troubleshooting and problem-solving skills with the ability to work independently. - Service-oriented, responsive, and able to support users across different operational environments. - Organized and able to manage multiple support requests and priorities effectively. - Willing to travel regularly and spend significant time at plantation sites (Lojing Highland, Kelantan) as required.