E-Commerce Executive
Job Summary
We are hiring an E-Commerce Executive to manage and optimise client accounts on marketplace platforms such as Shopee, Lazada, and TikTok Shop. This role is mainly focused on client servicing and marketplace operations, including listings, inventory, promotions, reporting, and day-to-day store execution.
Responsibilities
- Manage daily marketplace operations
- Optimize product listings and campaigns
- Monitor performance metrics and reporting
- Coordinate with internal teams and logistics
Required Skills
- Experience in E-commerce/Marketplace operations
- Proficiency in Shopee and Lazada seller centres
- Strong communication and organizational skills
- Degree in Business, Marketing or related field
Job Details
Key responsibilities:
- Manage daily marketplace operations for assigned client accounts across Shopee, Lazada, TikTok Shop, and other relevant platforms.
- Update and optimise product listings, titles, descriptions, keywords, pricing, images, and storefront presentation.
- Execute promotional campaigns such as Mega Sales, Payday Sales, Flash Deals, Brand Days, and seasonal campaigns.
- Coordinate campaign assets, vouchers, bundles, and other marketplace activities.
- Monitor performance metrics such as traffic, conversion rates, sales, and customer behaviour.
- Prepare regular reports and highlight actionable recommendations to improve performance.
- Liaise with internal teams, including operations, customer service, creative, and logistics, to ensure smooth account execution.
- Assist with inventory updates, order-related coordination, and issue escalation as needed.
Requirements:
- Diploma or Bachelor’s degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field.
- 1 to 3 years of experience in e-commerce, marketplace operations, or account support.
- Experience using Shopee and Lazada seller centres.
- Good understanding of marketplace campaigns and standard promotional mechanics.
- Organised, detail-oriented, and able to manage multiple tasks and deadlines.
- Strong communication skills and comfortable coordinating across different stakeholders.