Telemarketing & Social Media Executive
Job Summary
Responsible for conducting outbound calls to potential customers and scheduling appointments. Manage social media platforms, including content publishing and engagement. Ensure daily and monthly KPIs are met while maintaining accurate customer records.
Responsibilities
- Make outbound calls
- Schedule appointments
- Manage social media accounts
- Achieve KPIs
Required Skills
- Communication skills
- Microsoft Office proficiency
- Sales administration experience
- Chinese language proficiency
Job Details
Working Hours: Monday to Friday, 8:00 AM - 4:00 PM
Key Responsibilities:
- Make outbound calls to potential customers.
- Schedule appointments.
- Follow up with prospects and maintain accurate customer records.
- Achieve daily and monthly KPIs.
- Manage social media accounts (Facebook, Instagram, TikTok, etc.), including content publishing and basic interaction.
主要职责:
- 通过电话主动联系潜在客户 (Outbound Calls)。
- 为客户安排预约时间。
- 跟进潜在客户，并妥善维护及更新客户资料。
- 达成每日及每月的关键绩效指标 (KPI)。
- 管理公司社交媒体平台 (如 Facebook、Instagram、TikTok 等)，包括发布内容及基本互动。
Requirements:
- Minimum qualification: SPM holder.
- Good communication and organizational skills.
- Comfortable making phone calls and communicating with customers.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Able to work independently and as part of a team.
- Experience in sales administration is an advantage.
- Chinese spoken is an advantage.
最低学历与要求:
- 最低学历：SPM（马来西亚教育文凭）或以上。
- 具备良好的沟通能力及组织协调能力。
- 能够自在地通过电话与客户沟通，并具备良好的客户服务意识。
- 熟悉 Microsoft Office (Word, Excel, PowerPoint) 操作。
- 能够独立完成工作，同时具备良好的团队合作精神。
- 具备销售行政 (Sales Administration) 相关经验者优先。
- 能以华语沟通者优先。