Area Manager
Job Summary
The Area Manager is responsible for driving branch performance, leading and motivating team members, and ensuring operational excellence across multiple outlets. This role focuses on maintaining high service standards, managing sales targets, and overseeing daily store operations. The ideal candidate will ensure compliance with company policies while fostering a positive environment for both staff and customers.
Responsibilities
- Lead and motivate team members
- Monitor branch performance and sales
- Ensure operational and service compliance
- Manage workforce planning and training
- Oversee stock control and administration
Required Skills
- Leadership and team management
- Retail industry experience (2+ years)
- Strong communication in English & Bahasa Malaysia
- Multi-outlet management experience
- Attention to detail
Job Details
Responsibilities:
- Having strong leadership skills to lead, improve performance, motivate, and manage team members in providing the best DobiQueen service to customers.
- Ensuring compliance with all operational standards including service quality, customer service, sales, and internal operations control.
- Improving branch performance through increased sales, evaluation and control of expenses, and considering cost savings.
- Responsible for workforce planning and recruitment, identifying necessary training for team members, capable of training and guiding team members in terms of weekly sales goals, general store management, systematic operations, and customer service objectives.
- Supervising and evaluating Outlet Supervisors in terms of branch cleanliness, sales generation, and ensuring a positive customer experience.
- Reviewing and ensuring that daily/weekly/monthly reports are complete, accurate, and submitted on time.
- Implementing and ensuring the effectiveness of branch administration management, stock control, and safety.
- Ensuring the effectiveness of operations across all outlet environmental functions along with compliance with store policies and procedures.
- Planning and managing marketing at the branch and implementing marketing campaigns, as well as communicating with marketing officers and HQ to ensure Point of Sales Materials are delivered to the outlet and displayed on time.
- Implementing token level reviews at the branch, overall CDM reports, and being responsible for preparing sales collection and daily cleaning schedules for the entire operational group at the outlet.
- Handling and responding to customer complaints when necessary.
Requirements:
- Good communication skills in English & Bahasa Malaysia
- Candidate must possess at least a Certificate / Diploma or above
- Candidates should have at least 2 years of experience working in the retail business
- Integrity
- Customer-friendly
- Leadership
- Attention to detail in producing task reports
- Candidates should have experience in managing multiple outlets