Customer Service Executive
Job Summary
The Customer Service Executive is responsible for providing personalized assistance and driving sales to meet retail targets. This role involves maintaining showroom standards and handling administrative transactions in a professional retail environment. Candidates will engage with diverse clientele while focusing on achieving high performance through product expertise.
Responsibilities
- Provide personalized customer service
- Drive sales and meet targets
- Maintain showroom presentation
- Process administrative transactions
Required Skills
- Retail or hospitality experience
- Multilingual (English, BM, Chinese)
- Strong interpersonal skills
- Sales-driven mindset
Job Details
Responsibilities:
- Provide excellent customer service through personalized assistance and product knowledge.
- Drive sales by meeting targets and promoting products effectively.
- Maintain a high standard of showroom presentation and product displays.
- Handle administrative tasks, including processing transactions and keeping accurate records.
Requirements:
- Minimum SPM/Diploma or Degree in any related discipline.
- Preferably with retail sales, customer service or hospitality experience.
- Proficiency in English, Bahasa Malaysia & Chinese (added advantage for serving diverse clientele).
- Good interpersonal skills and a pleasant personality.
- Sales-driven and result-oriented.
- Willingness to work on Weekends, Public Holidays and retail hours.
- Added advantage for those with jewellery sales background, GG, GIA or Jewellery Design qualifications.
Benefits:
- 8 rest days per month (~ Five (5) work days a week).
- Full day and shift work arrangement.
- Meal Allowance.
- Overtime pay.
- On-the-job Training.
- High sales performers enjoy attractive commissions and incentives.
- Sales Excellence Awards | Overseas Incentive Trip with Cash Allowance.
- Medical & dental claim benefit and group insurance coverage.
- Comfortable and Luxurious Working Environment.