Operations Intern

Your Day-to-Day: Assist in onboarding new merchants by configuring menus, products, and settings within the POS system. Support merchant applications and third-party integrations. Work closely with the onboarding team to ensure accurate and timely merchant activation. Create, update, and maintain user guides and technical documentation. Assist in troubleshooting basic POS system issues under the guidance of senior team members. Perform data entry, system updates, and other operational tasks as assigned. Support ad-hoc projects and continuous improvement initiatives. Requirements: - Currently pursuing or recently completed a Diploma or Bachelor's degree in Business, Information Technology, Computer Science, or a related field. - Strong communication and interpersonal skills. - Detail-oriented with good organisational skills. - Quick learner with the ability to adapt to new software and technologies. - Able to work collaboratively in a fast-paced environment. - Basic proficiency in Microsoft Office or Google Workspace is an advantage. Benefits: - Hands-on experience with POS (Point of Sale) systems and merchant operations. - Exposure to customer onboarding and real-world operational processes. - Practical experience in system configuration and third-party integrations. - Opportunities to develop problem-solving and troubleshooting skills. - Experience creating technical documentation and user guides. - Mentorship and guidance from experienced operations professionals.