Service Coordinator Executive

Service Operations & Claims Management: - Manage and verify Authorized Service Provider (ASP) claims and supporting documents. - Prepare claim reports and coordinate ECS payment submissions. - Handle courier compensation claims for damaged, missing, or lost parcels. - Ensure accurate documentation and timely processing of service-related claims. Exchange & Replacement Coordination: - Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up. - Monitor case status and ensure timely completion of service requests. - Work closely with internal teams and external partners to ensure smooth operations. Inventory & System Administration: - Process Credit Note (CN) stock transactions and maintain accurate records. - Update and maintain information in SAP, service portals, and Excel tracking files. - Ensure all records are properly documented and aligned with company procedures. Logistics & Customer Support Coordination: - Coordinate the collection and return of faulty units from Authorized Service Providers (ASPs) and dealers. - Liaise with logistics partners and stakeholders to ensure smooth delivery and return processes. - Support the after-sales team in resolving operational and service issues. Reporting & Administrative Support: - Prepare monthly operational reports and service performance reports. - Maintain organized documentation and filing systems. - Provide day-to-day administrative support to the After-sales Service Department. - Support ad-hoc tasks and projects assigned by management. Requirements: - Diploma or Bachelor's Degree in Business Administration, Management, Customer Service, Supply Chain, or a related field. - Minimum 1–2 years of working experience in Administration, Customer Service, Operations Support, Service Coordination, or After-sales Support. - Fresh graduates with strong organizational skills are encouraged to apply. - Proficient in Microsoft Excel, Word, Outlook, and other Microsoft Office applications. - Knowledge of SAP or ERP systems will be an added advantage. - Good communication, coordination, and interpersonal skills. - Strong attention to detail and ability to manage documentation accurately. - Able to prioritize tasks and work efficiently in a fast-paced environment. - Responsible, proactive, and willing to learn.