Workplace Management Technician
Job Summary
As a Workplace Management Technician, you will support daily operations of our coworking spaces to ensure facilities are well-maintained, safe, and functional. You will be responsible for preventative maintenance, workspace setups, inventory tracking, and coordinating with external vendors. Your work ensures a productive and hassle-free environment for our diverse community of members.
Responsibilities
- Conduct daily facility inspections
- Coordinate with vendors for maintenance
- Monitor building management systems
- Ensure EHS compliance and safety protocols
- Manage inventory and workspace operations
Required Skills
- PW4/PW2/Chargeman or Facilities Diploma
- 2+ years facilities experience
- Vendor management
- Familiarity with FM/CAFM/BMS systems
- Workplace safety and EHS knowledge
Job Details
Job responsibilities:
1. Workplace operations support:
- Conduct daily workplace inspections to ensure cleanliness, safety, and functionality of all workspaces.
- Monitor and resolve minor maintenance issues (e.g., lighting, temperature, plumbing, furniture).
- Support space planning activities including desk arrangements, meeting room setups, and moves.
- Perform equipment checks and troubleshoot AV and IT infrastructure (non-technical level).
- Work closely with the Outlet Teams to ensure service quality and address concerns effectively.
2. Facilities maintenance coordination:
- Liaise with external vendors and service providers (cleaning, HVAC, security, M&E, etc.) to ensure timely and quality service.
- Escalate and follow up on major maintenance or repair works with contractors and internal teams.
- Monitor building management systems (BMS) and report abnormalities.
- Liaise with building management on critical operational matters, including power shutdowns, fire drills, and general facility maintenance to ensure continuous operations.
- Maintain logs of repair and maintenance activities.
3. Health, safety & compliance:
- Ensure workplace health & safety standards are upheld (fire exits, first aid, emergency protocols).
- Support EHS (Environment, Health & Safety) audits and compliance reporting.
- Participate in workplace emergency drills and act as a fire warden or safety marshal if required.
4. Administration & reporting:
- Maintain inventory of assets and consumables.
- Assist in preparing monthly reports on workplace KPIs (space utilization, maintenance SLAs, etc.).
- Update records, SOPs, and incident logs as required.
Requirements:
- Minimum Certificate PW4/PW2/Chargeman/A1 or Diploma in Facilities Management, Building Services, Engineering, or related field.
- 2+ years experience in facilities or workplace operations; preferably in a multinational or large office environment.
- Familiar with FM systems, CAFM tools, BMS, and vendor management platforms.
- Good communication and interpersonal skills.
- Proactive, hands-on, and detail-oriented.
- Basic understanding of workplace safety and local regulatory compliance.
- Exposure to large-scale office operations or regional workplace portfolios.
- Familiarity with ESG/sustainability practices in facilities.
- Comfortable with workplace technology and digital ticketing tools (e.g., ServiceDeck).