Game Master

Responsibilities: - Welcome guests and provide a friendly, professional introduction to the EVA experience. - Brief guests on game objectives, rules, safety procedures, and equipment usage before each session. - Monitor gameplay and provide guidance or assistance to ensure guests enjoy the best possible experience. - Operate and manage game systems, equipment, and control consoles during game sessions. - Reset game rooms and equipment between sessions to ensure readiness for the next group. - Perform routine inspections to ensure all gaming equipment and facilities are clean, safe, and fully operational. - Troubleshoot basic technical or operational issues and escalate major problems to the Technical Team when necessary. - Ensure all guests comply with safety regulations and company policies throughout the experience. - Handle guest inquiries, feedback, and complaints professionally while maintaining a high standard of customer service. - Promote available games, packages, memberships, and special promotions to guests. - Assist in maintaining accurate daily operational records, attendance, and incident reports. - Support special events, birthday parties, corporate bookings, and promotional activities when required. - Perform opening, closing, and housekeeping duties within the attraction. - Carry out any other duties assigned by the Supervisor or Management. Requirements: - Minimum SPM or equivalent qualification. Fresh graduates are encouraged to apply. - Experience in customer service, entertainment, attractions, theme parks, escape rooms, VR gaming, or interactive experiences is an added advantage. - Strong communication and interpersonal skills. - Friendly, energetic, and passionate about creating memorable guest experiences. - Comfortable interacting with guests of all ages. - Able to work on weekends, public holidays, and rotating shifts. - Physically fit and able to stand and walk for extended periods. - Basic computer literacy and willingness to learn game operation systems. - Proficient in English and Bahasa Malaysia; additional languages are an advantage. Competencies: - Customer-focused mindset. - Excellent problem-solving and multitasking skills. - Calm and confident under pressure. - Strong teamwork and collaboration. - Attention to detail and commitment to safety. - Positive attitude with a proactive approach to work.