Events Venue Representative
Job Summary
The Venue Representative acts as the face of Glasshouse at Seputeh, managing venue rental sales and ensuring high-quality event execution. This role involves end-to-end client relationship management, from initial inquiry to event completion. The candidate will drive revenue through sales while coordinating seamless, memorable event experiences.
Responsibilities
- Manage venue sales inquiries and tours
- Prepare proposals and secure bookings
- Coordinate vendors and event operations
- Maintain client relationships and service standards
- Oversee pre- and post-event facility inspections
Required Skills
- Sales and business development
- Event planning and coordination
- Customer relationship management
- Professional communication
- Operational organization
Job Details
Venue Sales & Business Development:
- Respond promptly to venue inquiries via phone, email, social media, and walk-ins.
- Conduct venue tours and presentations for prospective clients.
- Understand client requirements and recommend suitable venue packages and solutions.
- Prepare quotations, proposals, contracts, and event documentation.
- Follow up on leads and convert inquiries into confirmed bookings.
- Achieve monthly, quarterly, and annual sales targets.
- Develop relationships with event planners, corporate clients, agencies, and wedding professionals.
- Identify opportunities to maximize venue revenue through upselling and cross-selling.
Client Relationship Management:
- Act as the primary point of contact for clients from booking confirmation until event completion.
- Build strong relationships through professional communication and attentive service.
- Understand client expectations and ensure all event requirements are accurately documented.
- Provide timely updates and guidance throughout the planning process.
- Address concerns and resolve issues proactively to ensure client confidence and satisfaction.
Event Coordination & Venue Representation:
- Represent Glasshouse at Seputeh professionally during all client meetings, site visits, rehearsals, and event days.
- Coordinate with clients, caterers, decorators, AV suppliers, entertainers, photographers, and other vendors.
- Prepare event orders, floor plans, timelines, and operational checklists.
- Monitor event setup and breakdown activities to ensure compliance with venue standards.
- Ensure events are delivered smoothly, safely, and according to agreed specifications.
- Serve as the venue representative on event day and provide immediate support when required.
Operational Excellence:
- Conduct venue inspections before and after events.
- Ensure venue facilities are well-maintained, clean, and event-ready.
- Coordinate with maintenance, housekeeping, security, and operations teams to resolve issues promptly.
- Maintain accurate event records, client databases, and reporting.
- Ensure compliance with venue policies, safety regulations, and operational procedures.