Intern Customer Service Assistant
Job Summary
The Customer Service Assistant will manage customer inquiries and handle scheduling for classes. The role involves processing payments and maintaining effective communication with walk-in customers. Additionally, the intern will collect feedback and support management with ad-hoc administrative tasks.
Responsibilities
- Manage customer inquiries
- Coordinate class schedules
- Handle payments and collections
- Assist walk-in customers
- Process customer feedback
Required Skills
- Strong communication skills
- Interpersonal skills
- Customer service experience
- Integrity and honesty
- Positive learning attitude
Job Details
Job Responsibilities:
• Manage new and existing customer inquiries.
• Arrange replacement classes and communicate schedule changes.
• Notify customers of class closures.
• Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.
• Process customer payments and ensure timely collections.
• Collect, review, and respond to customer feedback effectively.
• Perform ad-hoc tasks as assigned by management.
Job Requirements:
• Experience: Experience in customer service/helpdesk sector is an advantage.
• Personality: Positive learning attitude, responsible, honest, powered with integrity.
• Communication Skills: Good communication and interpersonal skills.