IT Support Specialist
Job Summary
This position involves performing daily monitoring and operational support for backup solutions. The incumbent will handle customer technical requests, troubleshoot failed jobs, and manage the ticket queue effectively. Additionally, the role requires preparing periodic backup status reports and performing on-site health checks.
Responsibilities
- Monitor and support backup solutions
- Troubleshoot and execute restore jobs
- Manage ticket queue and customer requests
- Prepare backup status reports
- Perform on-site technical health checks
Required Skills
- Technical troubleshooting
- Virtualization and Cloud Backup knowledge
- Linux, TCP/IP, and Firewall skills
- 24/7 shift availability
- Strong analytical skills
Job Details
Responsibilities:
- Perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures.
- Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action.
- Handling incoming calls or email from customer for technical request/support.
- Monitor ticket queue, log ticket through our ticket management system for failed job, identify and resolve issues.
- Prepared daily and monthly backup status report on a regular/periodic basis.
- Documentation of solution and publication of technical documents.
- On-site perform annual health check or troubleshooting the technical issues.
- Understand the SLA and able to meet.
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Fresh graduates are encourage to apply. Relevant working experience will be an advantage.
- Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment.
- Strong technical, analytical and troubleshooting skills.
- Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages.
- Experience in 24/7 operational environment and willing to work on 24/7 shift.
- Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent.
- Required language(s): Bahasa Malaysia, English.