Planning Team Leader
Job Summary
The Planning Team Leader is responsible for managing end-to-end production scheduling and ensuring customer demands are met efficiently. This role involves analyzing operational data to optimize workflows, coordinating cross-functional teams, and serving as the primary point of contact for customer escalations. Success in this position requires balancing production output with revenue commitment plans while maintaining high standards of quality and efficiency.
Responsibilities
- Manage production scheduling and planning
- Analyze data for schedule optimization
- Coordinate cross-functional team workflows
- Handle customer communications and escalations
- Oversee shipment tracking and logistics
Required Skills
- Order Management
- Customer Handling
- SAP/MRP proficiency
- Microsoft Excel & Word
- Bahasa Malaysia and English proficiency
Job Details
Responsibilities:
- Production Scheduling & Planning: Develop and manage detailed production schedules based on actual and forecasted customer demand, product demand profiles, and expert knowledge of customer needs.
- Data Analysis: Analyze key inputs (e.g., capacity, cycle times, request urgency, material availability) to inform and determine the most effective schedule.
- Impact Assessment & Shipment: Analyze the internal impact (including line scheduling, procurement, logistics, and shipping) of customer scheduling requests and provide the resulting shipment plan to the customer.
- Schedule Maintenance: Proactively revise plans based on the analysis of actual performance versus targets, fluctuations in customer demand, priority changes, or unexpected material situations.
- Coordination & Expediting: Coordinate shop order releases and material kitting requirements. Identify any parts shortages and work with relevant teams to expedite materials and kitting to maintain the schedule.
- Performance Tracking: Maintain oversight of production output, packing schedules, and revenue commitment plans.
- Logistics & Commitments: Arrange and track shipments according to the commit date provided to the customer. Identify potential logistical issues and proactively develop and implement solutions.
- Cross-Functional Collaboration: Coordinate and follow up with various departments (Production, Supply Chain Management, Engineering, Quality, Shipping, etc.) to resolve operational issues.
- Process Improvement: Drive production processes to meet key targets for quality, output, and efficiency.
- Customer Communication & Handling: Serve as the primary communication window for the customer on all related issues and effectively manage escalation matters.
Requirements:
- Experience: At least 5 to 8 years of experience in a related field, preferably within an EMS environment.
- Order Management: Proven experience in managing the entire lifecycle of customer orders (Must-Have).
- Customer Handling: Demonstrated ability to manage communication and resolve escalations directly with customers (Must-Have).
- Education: Minimum Degree in any related field.
- Systems: Knowledge of SAP or MRP systems is preferred.
- Skills: Strong planning and communication skills; proficient in Microsoft Excel and Word.
- Work Environment: Ability to work independently in a fast-paced, high-mix, low-volume production environment.
- Language: Proficiency in Bahasa Malaysia and English.