Mandarin CS Intern
Job Summary
This position involves assisting customers through various communication channels including phone, WhatsApp, and social media. The intern will provide accurate product information, handle feedback, and resolve basic issues. Additionally, the role includes maintaining customer records and supporting the team with administrative tasks.
Responsibilities
- Manage customer enquiries via multiple channels
- Provide product information and resolve issues
- Maintain customer records and documentation
- Collaborate with internal departments
Required Skills
- Fluent in English and Mandarin
- Proficient in Microsoft Office & Google Workspace
- Strong communication and interpersonal skills
- Ability to work independently and under pressure
Job Details
Responsibilities:
- Assist customers by answering enquiries via phone calls, WhatsApp, social media and email.
- Provide accurate information regarding company products and services.
- Handle customer feedback and resolve basic issues promptly.
- Follow up with customers and maintain good customer relationships.
- Update and maintain customer records in the company system.
- Support the team with administrative and customer service tasks.
- Work closely with different departments to ensure smooth customer experience.
Requirements:
- Currently pursuing Diploma or Degree in any field.
- Good communication skills in English and Mandarin (additional languages are an advantage).
- Friendly, positive and customer-oriented attitude.
- Willing to learn and able to work in a fast-paced environment.
- Basic computer skills (Microsoft Office, Google Workspace, etc.).
- Responsible, organized and able to work independently.
- Internship duration of at least 3 months is preferred.