Senior Client Servicing
Job Summary
This role involves managing daily client accounts, coordinating project execution across internal departments, and ensuring the delivery of high-quality activation campaigns. The incumbent will act as the primary contact for clients, overseeing retail activations, POSM deployment, and promotional events. Additionally, the position requires monitoring project budgets, timelines, and guiding junior team members to achieve project success.
Responsibilities
- Manage daily client accounts and act as primary contact.
- Coordinate cross-departmental project execution.
- Oversee retail activations, POSM, and promotional campaigns.
- Manage project budgets, timelines, and documentation.
- Mentor junior servicing executives.
Required Skills
- Project management in BTL agencies
- Retail activation & POSM knowledge
- Strong organizational skills
- Excellent communication skills
- Mandarin proficiency (advantage)
Job Details
Responsibilities:
- Manage day-to-day client accounts and serve as the primary point of contact.
- Coordinate project execution across Creative, Operations, Business Development, and Production teams.
- Oversee in-store activations, POSM deployment, event, and promotional campaigns.
- Prepare project timelines, quotations, proposals, and post-campaign reports.
- Troubleshoot operational issues and provide status updates to clients.
- Monitor project budgets, approval processes, and documentation.
- Attend client meetings, site visits, and briefings.
- Guide and review the work of junior servicing executives when necessary.
Requirements:
- Diploma or Bachelor Degree in Marketing, Advertising, Business or related fields.
- Experience in client servicing, account coordination, or project management in a BTL agency or marketing environment.
- Detail-oriented with strong organizational and communication skills.
- Ability to manage multiple projects simultaneously.
- Familiarity with campaign execution processes, specifically retail and shopper activation of POSM.
- Positive attitude, results-oriented mindset, and strong team-playing abilities.
- Ability to create good impressions on clients.
- Must possess own transport for site visits.
- Mandarin speaker is an added advantage.