IT Operations NOC Intern
Job Summary
The IT Trainee (Operations/NOC) will support network monitoring, fault analysis, and incident troubleshooting. The role involves managing technical escalations, ensuring SLA compliance, and generating performance reports. Candidates will gain hands-on experience in network management and technical provisioning within a professional environment.
Responsibilities
- Compile reference documentation
- Perform fault analysis and troubleshooting
- Monitor network circuits and traffic
- Manage Level 1 and 2 technical escalations
- Generate performance reports
Required Skills
- Bachelor's degree in IT/Telecommunication
- Proficiency in English
- Networking and cloud knowledge
- Programming (Python, JAVA, C++)
- Strong interpersonal and collaborative skills
Job Details
Responsibilities:
- Compile reference documentation for internal teams during handover.
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal.
- Provide network circuits traffic monitoring and updates.
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA).
- Liaise with customers to provide updates as per the agreed SLA.
- Manage and resolve all Level 1 and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs.
- Escalate to Nevigate Level 3 and/or management if issues are not resolved or encountered prolonged delay.
- Perform customization of daily, weekly, and monthly reports.
- Perform shift work and other ad-hoc tasks related to network management and technical provisioning delivery.
- Provide onsite support if required.
Requirements:
- Candidate must possess at least a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
- Preference for interns who can start in Sep/Oct and commit to at least 5 months, ideally 6 months.
- Exposure to or interest in networking and/or cloud technologies.
- Programming in Python, JAVA, C++ for AI/ML applications.
- A genuine interest in Internet services and project-based work.
- Good verbal and interpersonal communication skills; English proficiency is a must.
- Good to have: Mandarin proficiency.
- Excellent collaborative skills to work effectively with the team.
- Committed to performing tasks given by Superior.