Resort Manager
Job Summary
The Resort Manager will oversee daily operations, coordinate across departments, and lead a team of 25 employees to ensure operational excellence. The role focuses on driving occupancy, revenue growth, and maintaining high standards of guest service and facility maintenance. Additionally, the manager is responsible for staff training, budget monitoring, and promoting the resort's eco-tourism and sustainability objectives.
Responsibilities
- Oversee daily resort operations
- Lead and manage department heads and staff
- Drive occupancy and revenue growth
- Manage budgets and inventory controls
- Ensure facility maintenance and safety compliance
Required Skills
- Hospitality management degree
- Proven leadership and staff management
- Fluent in English
- Attention to detail
- Eco-tourism knowledge
Job Details
Responsibilities:
- Oversee the day-to-day operations of the resort and ensure smooth departmental coordination.
- Lead and manage Front Office, Housekeeping, F&B, Kitchen and Maintenance teams.
- Supervise a workforce of approximately 25 employees, including 3 Department Heads.
- Ensure exceptional guest service and promptly resolve guest feedback and complaints.
- Drive occupancy, revenue growth and overall resort profitability.
- Monitor budgets, expenses, purchasing and inventory controls.
- Maintain compliance with company SOPs, service standards and safety requirements.
- Recruit, train, coach and evaluate employees to achieve operational excellence.
- Ensure the resort facilities, equipment and grounds are properly maintained.
- Promote a positive work culture while supporting the resort's eco-tourism and sustainability objectives.
Requirements:
- Diploma or degree in Hospitality/Tourism/Hotel Management or equivalent.
- Good written and spoken English.
- Proven management experience and staff management skills.
- Ability to work independently and keen attention to detail.
- Passion for the environment and rainforest eco-tourism.