Customer Success Intern
Job Summary
This is a full-time role for a Customer Success Intern at MHub. As a Customer Success Intern, you will play a key role in supporting our clients and internal teams by creating clear, user-friendly resources and assisting with frontline support. This role is ideal for someone who enjoys writing, problem-solving, and helping users succeed.
Responsibilities
- Create and maintain user guides
- Provide Level 1 customer support
- Manage and log service tickets
- Generate support reports
- Collaborate on client experience improvement
Required Skills
- Excellent written communication
- Problem-solving mindset
- Tech-savvy
- Relationship building
- Presentation skills
Job Details
Responsibilities:
- Write and maintain knowledge base articles and guides that are simple, clear, and easy to follow.
- Review and improve existing user guide content to ensure accuracy and better readability.
- Assist Level 1 support by responding to customer inquiries, troubleshooting basic issues, and escalating when needed.
- Create and log service tickets in our support system to track client issues and requests.
- Prepare regular reports on support trends, ticket volumes, and customer feedback.
- Collaborate with the Customer Success team to improve client experience and product adoption.
Requirements:
- Diploma or Bachelor’s degree in Business, Marketing, Communications, or related field.
- Interest in customer success, product support, or SaaS industry is a plus.
- Strong written communication skills with attention to detail.
- Strong relationship-building skills with a client-first mindset.
- Excellent communication and presentation skills (English, Mandarin/Malay a plus).
- Tech-savvy, with the ability to understand platform functionalities and explain them to clients.