Online Sales Executive
Job Summary
Manage daily operations of online stores including Lazada, Shopee, and TikTok Shop. Handle customer inquiries, order processing, and parcel preparation for dispatch. Drive sales performance through platform tools, campaigns, and proactive customer engagement.
Responsibilities
- Manage online store operations (Lazada, Shopee, TikTok Shop)
- Process orders and handle customer inquiries
- Prepare and deliver parcels to courier offices
- Drive sales performance and participate in campaigns
Required Skills
- Own car and valid driving license
- Sales-driven mindset
- Basic computer and smartphone proficiency
- Strong communication skills
- Ability to work independently
Job Details
Responsibilities:
- Manage daily operations of online stores (Lazada, Shopee, TikTok Shop).
- Handle customer inquiries via platform chat and WhatsApp in a timely and professional manner.
- Process and confirm customer orders.
- Pack and prepare parcels for dispatch.
- Deliver outgoing parcels to courier office using own transport.
- Monitor order status, shipping updates, and resolve basic customer issues (delivery, order changes, refunds).
- Actively drive sales performance and work towards improving monthly sales (not just listing products).
- Promote products through platform tools such as campaigns, live promotions, and chat engagement.
- Update product information, prices, and stock availability when needed.
- Maintain good customer service ratings and response times.
Requirements:
- Must possess own car and valid driving license (for parcel delivery to courier office).
- Strong sales mindset, proactive and target-driven.
- Basic computer and smartphone skills.
- Good communication skills (written and spoken).
- Responsible, organized, and able to work independently.
- Able to handle multiple tasks in a fast-paced environment.
- Comfortable working with sales targets and performance expectations.