Customer Care Intern

Job Description - Befriend customers for them to trust you and take your advice. Their feedback would be the best solution to improve our company's progress as well as our products. - Maintain a positive, empathic, and professional attitude towards customers at all times. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolved within a time limit. - Communicating with customers through various support. - Work with the customer service manager to ensure customer satisfaction and provide professional customer support. - Coordinate and participate in company events/programs/projects. - Other duties may arise from time to time and may be assigned to the employee as necessary. Requirements - An outgoing and friendly person who enjoys talking with people. - Well versed in English, Malay and proficient in Mandarin to effectively communicate with Mandarin-speaking clients. - With a "getting things done" attitude. - Go the extra mile to engage with customers. - Ability to Work Under Pressure. - Attentiveness. - Able to work in 7-day shifts (9 am-5 pm) with granted 2 off days per week. - Final Year student who is in their final semester only. - Must be age 18 and above and Malaysian citizen. - Minimum 3 months of internship. - Allowance : RM1000.00 per month