Senior Seller Support

Handle both basic and complex enquiries via Email, Ding-Talk, WhatsApp, and Calls. Resolve escalations from Sellers and Stations within the required timeframes. Communicate any changes from the FM Pickup Team, such as timing, routes, or holidays, to Sellers and Stations. Coordinate with PSC, Key Account Managers, and MP Logs Team regarding working hours during special periods (e.g., MCO, EMCO, campaigns, holidays). Conduct surveys in advance with Sellers and Stations for upcoming campaigns and holidays. Address complaints and issues raised by couriers and the FM Pickup team, ensuring timely resolutions. Ensure Sellers' expectations are met, especially when arranging additional pick-ups. Monitor daily backlogs (OTC and DOP) and push for necessary actions to clear them. Track and address AWB issues by communicating with the Sort Team, and provide daily reports to management. Requirements: - Diploma in Logistics, Business Management, or any other related field. - Minimum 1 to 2 years of experience in customer service is a MUST. - Strong analytical and problem-solving skills. - Good communication and writing skills, especially in English. - Proficiency in MS Excel, MS Office, and MS PowerPoint. - Ability to manage tight deadlines and projects. - Work independently and collaborate with various stakeholders. - Must have own transport and be able to travel within the designated area.