Money Changer Teller

Role purpose This role is the backbone of our outlet operations. You will keep cash flows accurate, queues moving, and compliance tidy so the branch runs smoothly and customers leave satisfied. Your Growth & Impact Build practical cash management experience that strengthens your finance foundation and employability. Improve customer service skills through daily face-to-face interactions in a retail finance setting. Expand your network by working closely with supervisors, branch staff, and external cash transport partners. Gain on-the-job knowledge of currency handling and basic AML procedures that prepares you for senior teller roles. Responsibilities Customer Transactions - Process cash buy and sell transactions accurately while following displayed exchange rates and documented procedures. - Issue receipts and balance cash at the end of each transaction to maintain transparent records. - Answer basic customer questions about rates and fees with a polite and clear manner. Operations & Compliance - Count and verify cash and foreign notes, report discrepancies immediately, and assist with end-of-day cash reconciliations. - Follow basic AML and KYC checks by verifying customer identity documents and flagging unusual activity to supervisors. - Maintain neat cash trays, record logs, and daily transaction sheets to support audit readiness. Team & Service Support - Keep the service counter tidy, restock pamphlets and rate boards, and support colleagues during peak hours. - Handle small complaints calmly and escalate complex issues to the supervisor for resolution. - Participate in short shift handovers and help train new tellers on routine tasks when required. Requirements Qualifications & Experience - SPM or equivalent secondary school certificate is preferred but not required for motivated fresh graduates. - 0 years of experience is acceptable; prior cashier or retail experience is an advantage. - Willingness to work flexible shifts including weekends and public holidays as required by branch hours. Hard Skills & Knowledge - Basic numeracy and comfort handling cash, coins, and foreign banknotes accurately. - Familiarity with point of sale or cash register systems, or the ability to learn them quickly. - Awareness of basic AML and KYC concepts and the discipline to follow documented procedures. - Ability to keep clear written transaction records and simple reconciliations. Soft Skills & Qualities - Strong attention to detail and a careful approach to counting and verifying money. - Good verbal communication and a friendly, patient attitude when serving customers. - Reliable timekeeping, honesty, and a reputation for trustworthiness in cash handling roles. - Willingness to learn, accept feedback, and work as part of a small team.