Live Stream Supervisor
Job Summary
We are looking for a hands-on Live Stream Supervisor to manage and grow daily live stream operations on TikTok Shop and Shopee. You will lead a team of live hosts, optimize live performance, and ensure GMV targets are met across night shifts, weekends, and public holidays. This role is central to driving key revenue through strategic live commerce execution.
Responsibilities
- Manage daily live stream operations on TikTok Shop and Shopee
- Lead, train, and coach a team of live hosts to hit GMV targets
- Analyze live data to optimize performance, scripts, and sales conversions
- Oversee live sessions, troubleshoot issues, and ensure smooth execution
Required Skills
- Experience in TikTok Live selling or live commerce
- Strong understanding of live stream sales and conversion strategies
- Experience in team management or coaching live hosts
- Data-driven mindset with flexibility for night shifts and weekends
Job Details
Performance & GMV Growth
- Own daily and monthly GMV targets for live streaming
- Track key metrics — conversion rate, viewership, engagement and sales
- Analyse live data and continuously refine scripts, flow and offers to boost results
Live Operations Management
- Plan and manage daily live schedules across TikTok Shop and Shopee
- Ensure every live session is fully prepared — products, promotions, scripts and stock
- Coordinate campaign mechanics, pricing and promotional offers during live sessions
Host Team Management
- Supervise and manage a team of live hosts
- Train and coach hosts to improve their selling skills, engagement and consistency
- Monitor individual host performance and provide clear, actionable feedback
Live Execution & Monitoring
- Oversee live sessions in real-time to ensure smooth and effective execution
- Troubleshoot issues on the spot — technical problems, flow disruptions or engagement drops
- Ensure hosts stay on-message with the correct positioning and selling strategy
Growth & Optimization
- Identify winning formats, hooks and selling angles that drive conversions
- Collaborate with content, affiliate and marketing teams to boost traffic and conversion
- Continuously test and improve live strategies to scale overall performance
Requirements
Must Have
- Proven experience in TikTok Live selling/hosting or live commerce
- Strong understanding of live stream sales strategies and conversion tactics
- Experience managing or coaching live hosts or a team
- Data-driven mindset — able to read performance data and act on it
- Willing to work shift-based hours, including nights, weekends and public holidays
- Willing to work flexible hours depending on live-stream and campaign requirements
Nice to Have
- Experience with Tiktok Live
- Background in e-commerce or marketplace operations