Store Customer Supervisor
Job Summary
We are looking for a hands-on and people-oriented Store & Customer Service Supervisor to lead our store operations and customer service functions. This role is central to how we deliver products and service to our customers, overseeing a small team, ensuring inventory accuracy, and managing order-related enquiries. If you enjoy an active and accountable role, this position is for you.
Responsibilities
- Oversee day-to-day store operations and inventory management
- Process sales orders and coordinate with logistics providers
- Serve as primary contact for customer order enquiries
- Supervise junior store staff and ensure ISO/GDPMD compliance
Required Skills
- Diploma/Degree in Operations or Business Management
- Minimum 3 years store management or customer service experience
- Proficiency in MS Office, Excel, and Auto-Count
- Strong attention to detail and communication skills
Job Details
Key Responsibilities
- Oversee and supervise day-to-day store operations, including receiving, storing, and issuing of products
- Process and verify sales orders, ensuring accurate entry and timely fulfilment
- Coordinate with logistics providers for deliveries and collections
- Serve as the primary point of contact for customers on order status and enquiries
- Prepare and manage documentation including sales orders, delivery orders, invoices, and consignment notes with proper filing and version control
- Ensure compliance with ISO and GDPMD requirements for daily operations and annual audits
- Manage inventory levels, conduct stock audits, and coordinate stock replenishment
- Support procurement proposals and liaise with suppliers as needed
- Supervise and guide junior store staff to meet operational and service targets
- Support company events and exhibitions as required
- Prepare regular reports on inventory, orders, and operational performance
- Carry out any other ad hoc tasks as assigned by management
Requirements
- Diploma or Degree in Operations, Business Management, or a related field
- Minimum 3 years of experience in order processing, store management, or customer service
- Prior supervisory or team lead experience is preferred
- Proficient in MS Office, MS Excel, and Auto-Count (added advantage)
- Multi-lingual in Bahasa Malaysia, English, and Mandarin (added advantage)
- Strong attention to detail, good multitasking abilities, and effective communication skills
- Familiar with ISO documentation and GDPMD compliance is an added advantage