Restaurant Supervisor

Position Summary Responsible for the overall performance and daily operations of the KNK outlet, with a strong focus on sales growth, customer experience, team leadership, membership conversion, premium product sales and operational standards. Duties & Responsibilities : - Achieve daily and monthly sales and KPI targets. - Drive membership conversion, premium/A5 Wagyu sales and campaign performance. - Monitor outlet performance, average spending, customer traffic and sales opportunities. - Engage with customers, especially VIPs and members, to build loyalty and repeat visits. - Handle customer feedback and complaints professionally. - Lead, coach and motivate the outlet team to achieve sales and service targets. - Conduct daily briefings and ensure staff understand products, promotions and membership benefits. - Monitor staff performance, discipline, grooming and manpower scheduling. - Ensure strong product knowledge and effective upselling/cross-selling. - Prepare daily reports, analyse performance gaps and take corrective action. - Maintain KNK’s service, cleanliness, food safety and operational standards. - Support HQ campaigns, events and business initiatives. Requirements : - Diploma/Degree in Hospitality, F&B, Business Management or related field preferred. - Minimum 3–5 years F&B experience, including 1–2 years in a supervisory/managerial role. - Strong leadership, customer service and people-management skills. - Sales-driven and comfortable working with KPIs and targets. - Able to analyse basic sales data and improve outlet performance. - Good communication skills in English and Bahasa Malaysia; Mandarin is an advantage. - Able to work shifts, weekends and public holidays. - Proactive, responsible and comfortable working in a fast-paced environment