Game Marshal

Session Operations - Run clear pre-game briefings that explain rules, safety steps, objectives, and session timing so every group knows what to expect. - Coordinate equipment and props before each session, verify condition and completeness, and stage items for fast starts. - Operate and monitor game systems and props during play to maintain smooth flow and respond to minor technical issues. - Reset rooms between sessions quickly and accurately to keep the schedule on time and the next group ready. Guest Experience & Crowd Management - Engage players with a friendly, confident style that builds energy and encourages repeat visits. - Manage crowd flow and queuing to reduce wait times and avoid overlap between sessions. - Provide on-floor assistance during gameplay, answer basic questions, and offer brief coaching to improve enjoyment. - Handle routine customer inquiries and escalate safety or service issues to supervisors when required. Safety, Reporting & Upkeep - Carry out routine equipment and safety checks and report faults or incidents promptly and accurately. - Enforce safety protocols calmly and intervene when rules are not followed to protect players and staff. - Support routine cleaning and venue upkeep to keep play areas welcoming and operational. - Contribute to simple process improvements and repeatable routines during shift debriefs to help the floor run more smoothly. Qualifications & Experience - No prior experience required; full on-the-job training is provided. - Able to work weekends, public holidays, and peak hours with consistent punctuality. - Comfortable with an in-person, floor-based role at a busy attractions venue and willing to learn venue routines. - Reliable, with a strong sense of responsibility and readiness to follow checklists and supervisor directions. Hard Skills & Knowledge - Clear spoken English for briefing and safety instruction; local language skills are a plus for guest interaction. - Basic comfort using simple control panels, audio systems, or props; willingness to follow technical checklists. - Ability to perform light physical tasks such as standing for extended periods, moving light equipment, and resetting rooms. - Comfortable documenting incidents and completing short reports or log entries when required. Soft Skills & Qualities - Energetic, friendly, and confident when speaking to groups; you put guests at ease and keep sessions upbeat. - Team player who accepts coaching and helps peers during busy shifts. - Good situational awareness and calm under pressure when managing crowds or resolving small conflicts. - Passion for games, entertainment, or customer service is a plus and helps you connect with our visitors.