Digital Marketing Executive
Job Summary
ZenWeb is seeking a Mandarin-speaking Digital Marketing Executive with 1-2 years of experience to manage client relationships and execute Google Ads, Meta Ads, and SEO campaigns. The successful candidate will act as the primary contact for clients, optimize campaign performance, and coordinate with internal design and development teams. Responsibilities include handling client communications, preparing performance reports, and ensuring projects are delivered on time.
Responsibilities
- Manage client relationships and serve as the main point of contact
- Plan and execute Google Ads, Meta Ads, and SEO campaigns
- Monitor performance metrics and prepare regular reports
- Coordinate with internal design and development teams
Required Skills
- 1-2 years in digital marketing or account management
- Experience with Google Ads, Meta Ads, or SEO
- Fluent in Mandarin and professional English
- Strong communication and organizational skills
Job Details
What you'll do
Client relationship
- Run onboarding: kick-off calls, collecting access and materials, agreeing on goals and timelines
- Be the main contact for your clients on WhatsApp, email and calls
- Set clear expectations and explain results in plain language
- Handle questions, concerns and change requests, and bring in the right teammate when needed
- Spot upsell and renewal opportunities and raise them at the right time
Digital marketing delivery
- Plan and manage Google Ads, Meta Ads and SEO campaigns
- Monitor performance and optimise for leads, sales or other agreed goals
- Prepare and present regular performance reports
- Coordinate with our designers, writers and developers so work is delivered on time
Internal
- Keep client records, tasks and deadlines up to date
- Share client feedback and ideas to help improve our service
Requirements
- Diploma or degree in Marketing, Business, Communications or a related field (or equivalent experience)
- 1–2 years in digital marketing, account management or client servicing (agency experience preferred)
- Hands-on experience with at least one of Google Ads, Meta Ads or SEO, and willing to learn the rest
- Able to read campaign data and explain it simply
- Fluent in Mandarin (many of our clients communicate in Chinese) with prefessional English
- Organised and comfortable handling several clients and deadlines at once
- Calm and professional when clients are worried or unhappy
Nice to have
- Experience with Google Analytics, Google Tag Manager or reporting tools
- Experience with WordPress or website projects
- Experience working with Malaysian SMEs
What we offer
- A supportive team of marketers, designers and developers, so you never handle clients alone
- Hands-on experience across SEO, Google Ads, Meta Ads and web projects for a range of Malaysian businesses
- A clear path to Senior Account Manager or Team Lead