Digital Marketing Manager

RM5,000 – RM8,000/month, depending on experience Team Leadership - Lead, coach and support a team of account executives handling clients across Google Ads, Meta Ads and SEO - Assign clients and workload fairly, and set clear priorities and deadlines - Run regular team check-ins and one-to-ones, and give practical feedback - Train new hires and help the team improve in campaign strategy, reporting and client handling - Set performance goals for the team and review progress Client and Project Oversight - Track progress for every client and project, and step in early when something is falling behind - Review campaign plans, performance and reports before they go to clients - Handle escalations and support the team with difficult or unhappy clients - Manage key accounts directly where needed - Spot upsell and renewal opportunities across the team's clients Process and Coordination - Improve team workflows, onboarding steps, reporting templates and quality checks - Coordinate with designers, writers and developers so work is delivered on time - Report team and client performance to management Requirements Must Have: - Diploma or degree in Marketing, Business, Communications or a related field (or equivalent experience) - 4+ years in digital marketing or account management, ideally at an agency - At least 1–2 years leading, supervising or mentoring a team - Strong hands-on knowledge of Google Ads, Meta Ads and SEO - Able to read campaign data, spot problems and guide the team on what to fix - Fluent in Mandarin (many of our clients communicate in Mandarin) with good English - Highly organised, able to keep track of many clients and projects at once - Calm, firm and professional with both clients and team members Nice to Have: - Experience with Google Analytics, Google Tag Manager or reporting dashboards - Experience with project management tools (e.g. ClickUp, Asana, Trello) - Experience with WordPress or website projects - Experience working with Malaysian SMEs