Ticketing Themepark Crew

Ticketing Duties - Sell and issue tickets, wristbands, and passes accurately - Handle cash, card, and electronic payments in accordance with company procedures - Verify ticket validity and manage guest entry control - Provide information on ticket types, promotions, and park rules Theme Park Operations - Assist guests with directions, queues, and attraction access - Monitor rides or attraction areas to ensure safety rules are followed - Manage crowd flow and queue control during peak hours - Report any safety issues, equipment faults, or guest concerns to supervisors Customer Service - Greet guests in a friendly and professional manner - Respond to guest enquiries, feedback, and complaints promptly - Maintain a positive, helpful, and courteous attitude at all times Operational & Housekeeping - Ensure workstations, counters, and public areas are clean and orderly - Follow standard operating procedures (SOPs) and safety guidelines - Support other departments when required Requirements - Minimum: SPM level - Able to communicate clearly in Bahasa Malaysia and basic English (additional languages are an advantage) - Friendly, energetic, and customer-oriented personality - Willing to work shifts, weekends, and public holidays - Able to stand for long hours and work in a fast-paced environment - Prior experience in customer service, ticketing, or hospitality is an added advantage Skills & Competencies - Good communication and interpersonal skills - Basic numeracy and cash-handling skills - Ability to handle guests calmly and professionally - Team player with a strong sense of responsibility - Attention to detail and safety awareness