Privilege Banking Team Head

Lead, coach, and develop the sales team to achieve business targets. Set clear performance expectations and conduct regular performance reviews and coaching sessions. Build a high-performing, customer-centric sales culture focused on accountability and continuous improvement. Identify training needs and support capability building across sales, service, and customer engagement. Deepen existing customer relationships through needs-based conversations and proactive engagement. Ensure high-quality customer experience across all sales and service touchpoints. Facilitate effective referrals to licensed wealth and investment specialists as appropriate. Minimize customer attrition through strong relationship management and service recovery. Ensure all sales and service activities adhere to regulatory, compliance, and internal control requirements. Manage operational risks and minimize losses through proper oversight and controls. Act as a role model for ethical sales behaviors and compliance standards within the team. Work closely with branch management, licensed wealth partners, and other Business teams to deliver integrated solutions. Support cross-functional collaboration with consumer lending, small business banking, and other related business areas. Requirements: Bachelor’s degree in Business, Finance, or related field. Minimum 5 years of experience in retail banking or financial services, with at least 2 years in a leadership role. Proven track record in sales management and team development. Strong interpersonal, coaching, and communication skills. Ability to lead through influence and drive results in a fast-paced environment. Familiarity with banking systems, digital platforms, and customer engagement tools.