Cloud Operations Lead

1. Billing & Account Management Oversee the full customer account lifecycle, including activation, suspension, modification, and closure, while ensuring billing accuracy and compliance with internal policies. Lead coordination with internal stakeholders to ensure timely and accurate invoice generation for customers, partners, and vendors. Manage complex billing inquiries, discrepancies, credit notes, and overdue payment escalations with professionalism and efficiency. Drive resolution of billing disputes and recommend process improvements to minimize recurring issues. 2. Customer & Partner Operations Serve as the key operational contact for customers and partners, ensuring high service standards and effective issue resolution. Manage and coordinate post-sales operational activities, including contract amendments, account restructuring, renewals, and service adjustments. Monitor customer credit utilization, partner rebate programs, and operational performance to ensure compliance with commercial terms. Review and validate incentive, discount, and rebate applications to ensure accuracy and alignment with company policies. 3. Operational Excellence & Process Improvement Maintain accurate and well-organized operational records, billing documentation, and audit trails for reporting and compliance purposes. Collaborate closely with cross-functional teams including Sales, Finance, and Technical Support to optimize and enhance order-to-cash operations. Prepare operational and billing reports, perform data analysis, and provide insights to support management decision-making. Identify workflow gaps and contribute to continuous process improvement initiatives to enhance operational efficiency and customer experience. Requirements Minimum 2–3 years of experience in public cloud operations, billing processes, account management, invoicing, customer coordination, and vendor management. Strong sense of responsibility, accountability, and ownership in handling tasks and resolving issues Able to multitask effectively and perform well in a fast-paced working environment Good communication, coordination, and stakeholder management skills Proficient in both Mandarin and English (spoken and written) Candidates with leadership potential or experience in guiding junior team members will have an added advantage Minimum is degree holder