IT Support Executive
Job Summary
The IT Support Executive provides first-line IT support and assists with the day-to-day management of digital systems across multiple travel and aviation brands. Responsibilities include user support, Microsoft 365 administration, website maintenance, and business application support. Candidates should hold a Diploma or Degree in IT or a related field, with fresh graduates encouraged to apply.
Responsibilities
- Provide first-line IT support for hardware and office equipment
- Support Microsoft 365 applications and manage user accounts
- Monitor website hosting, domains, and business applications
- Escalate complex infrastructure issues to management
Required Skills
- Diploma or Degree in IT, Computer Science or related field
- Good knowledge of Microsoft Windows and Microsoft 365
- Basic understanding of WordPress or CMS
- Good communication and troubleshooting skills
Job Details
KEY RESPONSIBILITIES
Reporting to the Technology & Digital Strategy Manager, you will:
- Provide first-line IT support for desktops, laptops, printers and office equipment.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive and SharePoint).
- Create and maintain user accounts, passwords and access permissions.
- Install and configure PCs, software and peripherals.
- Maintain IT asset inventory and software licences.
- Coordinate hardware repairs, warranty claims and vendor support.
- Monitor website hosting, domains, SSL certificates and uptime.
- Support business application access (CRM, Salesforce, Power BI and other internal systems).
- Maintain IT documentation, SOPs and support records.
- Escalate server, network, cybersecurity and infrastructure issues to the Technology & Digital Strategy Manager.
QUALIFICATIONS AND REQUIREMENTS
- Malaysian citizen.
- Diploma or Degree in Information Technology, Computer Science or a related discipline.
- Fresh graduates are encouraged to apply.
- Candidates with up to 3 years of experience in IT support or technical support will have an added advantage.
- Good knowledge of Microsoft Windows and Microsoft 365.
- Basic understanding of WordPress or website content management systems.
- Familiarity with Microsoft Teams, SharePoint and cloud-based collaboration tools.
- Exposure to CRM, Salesforce or Power BI will be an added advantage.
- Good communication, troubleshooting and organisational skills.
- Positive attitude with a willingness to learn and grow.
WHAT WE OFFER
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.