Customer Service Coordinator
Job Summary
Mango Global Technologies is seeking a Customer Service Coordinator to manage customer enquiries, coordinate import and export shipments, and prepare customs documentation. The ideal candidate will have at least 1 year of experience in the shipping and freight forwarding industry, with fluency in both Mandarin and English. Working hours are Monday to Friday from 9:00 AM to 6:00 PM in Bandar Puteri, Klang, Selangor.
Responsibilities
- Manage customer enquiries professionally and promptly
- Coordinate import and export shipments
- Prepare shipping and customs documentation
- Liaise with shipping lines, agents, transporters, and customers
- Monitor shipment progress and provide timely updates
Required Skills
- Minimum 1 year experience in Shipping/Freight Forwarding
- Fluent in Mandarin & English
- Good communication and coordination skills
- Strong organizational and multitasking skills
Job Details
Working Hours: Monday – Friday | 9:00 AM – 6:00 PM
Key Responsibilities:
- Manage customer enquiries professionally and promptly
- Coordinate import and export shipments
- Prepare shipping and customs documentation
- Liaise with shipping lines, agents, transporters, and customers
- Monitor shipment progress and provide timely updates
- Ensure smooth day-to-day operational activities
What We're Looking For:
- Customer-focused mindset
- Strong organizational and multitasking skills
- Experience handling shipping documentation is an advantage
- Ability to thrive in a fast-paced logistics environment
Requirements:
- Minimum 1 year of experience in Shipping/Freight Forwarding
- Malaysian Citizens
- Fluent in Mandarin & English
- Good communication and coordination skills
- Able to work independently and meet deadlines
- Fast learner with a positive attitude
- Team player who is willing to learn and grow