Sales Admin E-Commerce

Handle customer request, feedback, concerns and questions professionally. Answer calls and messages posted by customers. Attend to all live chats in social media and e-commerce platforms. Manage customers issues effectively. Build and maintain strong relationship with all potential and existing customers and agents. Initiate, follow up and close sales with customers and agents proactively. Coordinate & follow up closely on projects’ activities & deadlines. Responsible for online marketplaces & website operations & activities. Set up bot reply and continuously optimize the bot's reply flow Monitor closely and train AI bot consistently on a daily basis Create and conduct live video sessions and pre-recorded video content to engage with customers and promote our products/services. Prepare daily, weekly, and monthly sales reports. Coordinate and arrange works internally with inter-departmental personnel, as well as with clients, suppliers and government agencies. Undertake ad-hoc tasks or any other duties as assigned Requirements: - Minimum Certificate or equivalent - Ability to converse in Mandarin, English and Malay - Sales-oriented and good communication and interpersonal skills - Positive attitude and have passion towards the online & offline marketing industry - Good problem-solving skills, able to navigate unexpected situations or conditions - Matured, responsible and willing to work as a team - Proficient with MS Office Applications (Word, Excel & PowerPoint)