Front Desk Executive
Job Summary
As our Front Desk & Student Experience Executive, you will be the first point of contact for students and visitors, creating a welcoming learning environment. Your role involves managing reception duties, supporting course operations, and delivering outstanding customer service. We are looking for an organized, friendly individual to ensure smooth day-to-day operations at our training centre.
Responsibilities
- Manage front desk, reception, and daily operations
- Welcome students and handle walk-in, phone, and WhatsApp enquiries
- Support course operations, classroom preparation, and attendance tracking
- Process registrations, payments, and basic administration
Required Skills
- Excellent customer service and interpersonal skills
- Proficient in English and Bahasa Malaysia
- Basic computer skills and Microsoft Office
- Organized with multitasking abilities
Job Details
Working Hours:
- Tuesday – Saturday, 8:00am – 4:30pm
- Sunday: Off
- Company Closed on Mondays
Job Description:
Deliver an Outstanding Student Experience
- Welcome students, visitors and guests with a warm and professional attitude.
- Register students upon arrival and assist with check-in.
- Answer walk-in, phone and WhatsApp enquiries.
- Assist students with course schedules, classroom locations and general information.
- Process course registrations and payments.
- Ensure every student enjoys a smooth and positive learning experience.
Front Desk & Reception
- Manage the reception and front desk throughout the day.
- Open and close the training centre.
- Maintain a clean, organised and welcoming reception area.
- Receive visitors, deliveries and courier services.
- Prepare classrooms and training facilities before courses begin.
- Ensure classrooms and common areas are ready for students.
Support Course Operations
- Prepare learning materials before classes.
- Take attendance and support student registration.
- Assist educators during training sessions when required.
- Help students with Wi-Fi access, learning materials and basic classroom enquiries.
- Coordinate simple logistics to ensure courses run smoothly.
Customer Service & Administration
- Follow up with students regarding upcoming courses and reminders.
- Maintain accurate student records and attendance.
- Support basic administrative tasks including filing and documentation.
- Work closely with the Academic and Operations teams to ensure smooth day-to-day operations.
Requirements:
- Enjoys interacting with people and providing excellent customer service.
- Has a friendly, positive and professional attitude.
- Is organised and able to multitask in a busy environment.
- Communicates confidently in English and Bahasa Malaysia (Mandarin is an advantage).
- Is comfortable using Microsoft Office and basic computer systems.
- Is responsible, proactive and willing to learn.
- Works well independently as well as in a team.
- Experience in Front Desk, Reception, Customer Service, Hospitality, Hotel, Retail, Clinic Reception, Education Centre, or Guest Relations will be an advantage.
- Fresh graduates with the right attitude are encouraged to apply. Training will be provided.