Service Centre Officer

Responsibilities - Provide professional consultation and guidance to customers regarding credit reports and the Company's products and services. - Attend to customer enquiries via walk-in and email professionally and promptly. - Assist customers with CTOS ID registration and credit report access or checking. - Handle enquiries relating to Trade Reference (eTR) records in accordance with established procedures. - Maintain a positive, empathetic, and customer-centric approach in delivering excellent customer service. - Ensure all customer interactions are accurately recorded in CRM system, for proper case tracking and reporting. - Perform administrative duties, document management, and daily operational reporting. - Manage and ensure Service Centre is presentable. - Ensure customer information is handled confidentially and in compliance with Company policies and regulatory requirements. - Support Service Assurance initiatives by adhering to established operational procedures, quality standards, and compliance requirements. - Collaborate with internal stakeholders to resolve customer issues promptly. - Undertake any other duties or assignments as directed by the Management from time to time. Requirements - Minimum SPM qualification or equivalent. - Fresh graduates are encouraged to apply. (Training will be provided). - Customer-oriented with excellent interpersonal and communication skills. - Strong problem-solving skills with the ability to handle customer enquiries effectively. - Ability to work independently with minimal supervision, demonstrating initiative and accountability. - Able to speak and write good English and Bahasa Malaysia. - Ability to speak in Mandarin and/or Tamil will be an added advantage. - Computer literate and familiar with Microsoft Office. - Possess a positive attitude, willingness to learn, and the ability to work effectively in a fast-paced environment. - Able to multitask and manage priorities while maintaining accuracy and attention to detail. - Possess own transportation. - Full-time position available.